How to Talk to Customers: Create a Great Impression Every Time with MAGIC
Description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit
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Contributors:
ISBN:
9781118047354
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Grouping Information
| Grouped Work ID | 44da1dc9-44ed-e373-bde3-4f6173f618c6 |
|---|---|
| Grouping Title | how to talk to customers create a great impression every time with magic |
| Grouping Author | tom larkin |
| Grouping Category | book |
| Grouping Language | English (eng) |
| Last Grouping Update | 2025-08-02 22:23:36PM |
| Last Indexed | 2025-08-08 00:21:54AM |
Solr Fields
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0
accelerated_reader_reading_level
0
author
Larkin, Tom
author2-role
hoopla digital
author_display
Larkin, Tom
display_description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit
format_category_eh
eBook
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eBook
id
44da1dc9-44ed-e373-bde3-4f6173f618c6
isbn
9781118047354
last_indexed
2025-08-08T06:21:54.632Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_time_since_added_eh
2 Months
Month
Quarter
Six Months
Year
Month
Quarter
Six Months
Year
primary_isbn
9781118047354
publishDate
2011
publisher
Wiley
recordtype
grouped_work
subject_facet
Business
Customer relations
Electronic books
Customer relations
Electronic books
title_display
How to Talk to Customers : Create a Great Impression Every Time with MAGIC
title_full
How to Talk to Customers : Create a Great Impression Every Time with MAGIC [electronic resource] / Diane Berenbaum and Tom Larkin
title_short
How to Talk to Customers
title_sub
Create a Great Impression Every Time with MAGIC
topic_facet
Business
Customer relations
Electronic books
Customer relations
Electronic books
Solr Details Tables
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| hoopla:MWT16231414 | Online Hoopla Collection | Online Hoopla | eBook | eBook | 1 | false | true | Hoopla | https://www.hoopladigital.com/title/16200389?utm_source=MARC&Lid=hh4435 | Available Online |
record_details
| Bib Id | Format | Format Category | Edition | Language | Publisher | Publication Date | Physical Description | Abridged |
|---|---|---|---|---|---|---|---|---|
| hoopla:MWT16231414 | eBook | eBook | English | Wiley | 2011 | 1 online resource (224 pages) |
scoping_details_eh
| Bib Id | Item Id | Grouped Status | Status | Locally Owned | Available | Holdable | Bookable | In Library Use Only | Library Owned | Is Home Pick Up Only | Holdable PTypes | Bookable PTypes | Home Pick Up PTypes | Local Url |
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| hoopla:MWT16231414 | Available Online | Available Online | false | true | false | false | false | false | false |