Most women - even successful professionals - have trouble speaking up. Even Oprah Winfrey has said that her "biggest flaw is her inability to confront people." Have you ever kicked yourself for what you should have said? Have you ever been afraid to speak up, been certain you didn't have the right words? Even the most intelligent women were often brought up to be passive or never learned the skills involved in effective assertiveness. Now, this powerful, practical guide offers proven techniques that empower women to express themselves in any situation and gain the respect and admiration of others. "Did You Say Something, Susan?" will teach you how to: * Say no without guilt * Speak up for your rights * Project confidence and high self-esteem * Never leave anything important unsaid Rich with anecdotes and examples, "Did You Say Something, Susan?" provides self assessments and exercises, role-playing, and mental rehearsals that will help you achieve a level of effectiveness you never thought possible. Serving as coach and counselor, this no-nonsense guide will help you make immediate and long-term changes in your life. It will inspire new courage and confidence to get what you want on your terms. "Did You Say Something, Susan? is a must read for every woman. (It's not a bad idea for men either!) Dr. Paulette Dale offers solid advice to help women effectively communicate with impact and grace in all situations." - Mark Victor Hansen, Co-author Chicken Soup for the Soul