Telephone and Helpdesk Skills
(eBook)
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: - prepare for a call both psychologically and from an English language point of view - receive calls (if you work on reception) - leave messages - find out about another company and talk about your own company - chase people (i.e. people who have not followed up your requests) - deal with difficult calls and callers, and improve your telephone manner - use the telephone while working on a help desk or helpline - resolve language difficulties (i.e. when you cannot understand the other person's English) - improve your pronunciation - use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Notes
Wallwork, A. (2014). Telephone and Helpdesk Skills. [United States], Springer New York.
Chicago / Turabian - Author Date Citation (style guide)Wallwork, Adrian. 2014. Telephone and Helpdesk Skills. [United States], Springer New York.
Chicago / Turabian - Humanities Citation (style guide)Wallwork, Adrian, Telephone and Helpdesk Skills. [United States], Springer New York, 2014.
MLA Citation (style guide)Wallwork, Adrian. Telephone and Helpdesk Skills. [United States], Springer New York, 2014.
Hoopla Extract Information
hooplaId | 15148949 |
---|---|
title | Telephone and Helpdesk Skills |
kind | EBOOK |
price | 2.49 |
active | 1 |
pa | 0 |
profanity | 0 |
children | 0 |
demo | 0 |
rating | |
abridged | 0 |
dateLastUpdated | Jun 20, 2022 06:13:15 PM |
Record Information
Last File Modification Time | Nov 22, 2023 11:31:27 PM |
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Last Grouped Work Modification Time | Jan 26, 2024 03:04:47 PM |
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