The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
(Book)
Carlaw, P., & Deming, V. K. (1999). The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers. New York, McGraw-Hill.
Chicago / Turabian - Author Date Citation (style guide)Carlaw, Peggy and Vasudha Kathleen. Deming. 1999. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. New York, McGraw-Hill.
Chicago / Turabian - Humanities Citation (style guide)Carlaw, Peggy and Vasudha Kathleen. Deming, The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. New York, McGraw-Hill, 1999.
MLA Citation (style guide)Carlaw, Peggy. and Vasudha Kathleen Deming. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. New York, McGraw-Hill, 1999.
Record Information
Last File Modification Time | Jun 16, 2023 03:28:32 PM |
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Last Grouped Work Modification Time | Jun 16, 2023 02:55:39 PM |
MARC Record
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100 | 1 | |a Carlaw, Peggy. | |
245 | 1 | 4 | |a The big book of customer service training games :|b quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /|c Peggy Carlaw, Vasudha Kathleen Deming. |
246 | 3 | 0 | |a Customer service training games |
260 | |a New York :|b McGraw-Hill ,|c c1999. | ||
300 | |a xiv, 209 p. :|b ill. ;|c 24 cm. | ||
650 | 0 | |a Employees|x Training of. | |
650 | 0 | |a Customer services|x Management. | |
700 | 1 | |a Deming, Vasudha Kathleen. | |
856 | 4 | 2 | |3 Contributor biographical information|u http://www.loc.gov/catdir/bios/mh041/98067041.html |
856 | 4 | 1 | |3 Table of contents|u http://www.loc.gov/catdir/toc/mh041/98067041.html |
856 | 4 | 2 | |3 Publisher description|u http://www.loc.gov/catdir/description/mh041/98067041.html |
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