How to Talk to Customers: Create a Great Impression Every Time with MAGIC
Description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
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Contributors:
ISBN:
9781118047354
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Grouping Information
| Grouped Work ID | c9513121-aa5d-d113-3f43-3ff890f75eba |
|---|---|
| Grouping Title | how to talk to customers create a great impression every time with magic |
| Grouping Author | diane berenbaum |
| Grouping Category | book |
| Grouping Language | English (eng) |
| Last Grouping Update | 2025-08-02 22:23:36PM |
| Last Indexed | 2025-08-07 23:56:33PM |
Solr Fields
accelerated_reader_point_value
0
accelerated_reader_reading_level
0
auth_author2
Larkin, Tom
author
Berenbaum, Diane
author2-role
Larkin, Tom,author
hoopla digital
hoopla digital
author_display
Berenbaum, Diane
display_description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
format_category_eh
eBook
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eBook
id
c9513121-aa5d-d113-3f43-3ff890f75eba
isbn
9781118047354
last_indexed
2025-08-08T05:56:33.523Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_time_since_added_eh
2 Months
Month
Quarter
Six Months
Year
Month
Quarter
Six Months
Year
primary_isbn
9781118047354
publishDate
2011
publisher
Wiley
recordtype
grouped_work
subject_facet
Business
Customer relations
Electronic books
Customer relations
Electronic books
title_display
How to Talk to Customers : Create a Great Impression Every Time with MAGIC
title_full
How to Talk to Customers : Create a Great Impression Every Time with MAGIC [electronic resource] / Tom Larkin and Diane Berenbaum
title_short
How to Talk to Customers
title_sub
Create a Great Impression Every Time with MAGIC
topic_facet
Business
Customer relations
Electronic books
Customer relations
Electronic books
Solr Details Tables
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| hoopla:MWT18051856 | Online Hoopla Collection | Online Hoopla | eBook | eBook | 1 | false | true | Hoopla | https://www.hoopladigital.com/title/15321680?utm_source=MARC&Lid=hh4435 | Available Online |
record_details
| Bib Id | Format | Format Category | Edition | Language | Publisher | Publication Date | Physical Description | Abridged |
|---|---|---|---|---|---|---|---|---|
| hoopla:MWT18051856 | eBook | eBook | English | Wiley | 2011 | 1 online resource |
scoping_details_eh
| Bib Id | Item Id | Grouped Status | Status | Locally Owned | Available | Holdable | Bookable | In Library Use Only | Library Owned | Is Home Pick Up Only | Holdable PTypes | Bookable PTypes | Home Pick Up PTypes | Local Url |
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| hoopla:MWT18051856 | Available Online | Available Online | false | true | false | false | false | false | false |