How to Talk to Customers: Create a Great Impression Every Time with MAGIC
(eBook)
Description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
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Citations
Berenbaum, D., & Larkin, T. (2011). How to Talk to Customers: Create a Great Impression Every Time with MAGIC. Wiley.
Chicago / Turabian - Author Date Citation (style guide)Berenbaum, Diane and Tom, Larkin. 2011. How to Talk to Customers: Create a Great Impression Every Time With MAGIC. Wiley.
Chicago / Turabian - Humanities Citation (style guide)Berenbaum, Diane and Tom, Larkin, How to Talk to Customers: Create a Great Impression Every Time With MAGIC. Wiley, 2011.
MLA Citation (style guide)Berenbaum, Diane, and Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time With MAGIC. Wiley, 2011.
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Hoopla Extract Information
| hooplaId | 15321680 |
|---|---|
| title | How to Talk to Customers |
| language | ENGLISH |
| kind | EBOOK |
| series | |
| season | |
| publisher | Wiley |
| price | 0.99 |
| active | 1 |
| pa | |
| profanity | |
| children | |
| demo | |
| duration | |
| rating | |
| abridged | |
| fiction | |
| purchaseModel | INSTANT |
| dateLastUpdated | May 06, 2025 06:45:15 PM |
Record Information
| Last File Modification Time | Aug 02, 2025 11:08:29 PM |
|---|---|
| Last Grouped Work Modification Time | Aug 02, 2025 10:23:36 PM |
MARC Record
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| 245 | 1 | 0 | |a How to Talk to Customers : |b Create a Great Impression Every Time with MAGIC |h [electronic resource] / |c Tom Larkin and Diane Berenbaum. |
| 264 | 1 | |a [United States] : |b Wiley, |c 2011. | |
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| 520 | |a Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 650 | 0 | |a Business. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Electronic books. | |
| 700 | 1 | |a Larkin, Tom, |e author. | |
| 710 | 2 | |a hoopla digital. | |
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