The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
(Book)
Description
Copies
More Details
Reviews from GoodReads
Citations
Carlaw, P., & Deming, V. K. (1999). The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers. McGraw-Hill.
Chicago / Turabian - Author Date Citation (style guide)Carlaw, Peggy and Vasudha Kathleen. Deming. 1999. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. McGraw-Hill.
Chicago / Turabian - Humanities Citation (style guide)Carlaw, Peggy and Vasudha Kathleen. Deming, The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. McGraw-Hill, 1999.
MLA Citation (style guide)Carlaw, Peggy. and Vasudha Kathleen Deming. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. McGraw-Hill, 1999.
Staff View
Record Information
| Last Sierra Extract Time | Jun 27, 2025 03:00:46 PM |
|---|---|
| Last File Modification Time | Jun 27, 2025 03:01:27 PM |
| Last Grouped Work Modification Time | Jun 27, 2025 03:00:51 PM |
MARC Record
| LEADER | 01684cam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | ocm00000390 | ||
| 005 | 20250210220722.0 | ||
| 008 | 980721t19991999nyua g 000 0 eng d | ||
| 010 | |a 98067041 | ||
| 015 | |a GB98-W8740 | ||
| 020 | |a 0070779740 |q (pbk.) | ||
| 035 | |a (OCoLC)ocm40194509 | ||
| 040 | |a XLJ |c XLJ |d ORU |d UKM |d OCL |d BAKER |d DLC | ||
| 050 | 0 | 0 | |a HF5549.5.T7 |b C29815 1999 |
| 100 | 1 | |a Carlaw, Peggy. |0 http://id.loc.gov/authorities/names/nb98062826 | |
| 245 | 1 | 4 | |a The big book of customer service training games : |b quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / |c Peggy Carlaw, Vasudha Kathleen Deming. |
| 246 | 3 | 0 | |a Customer service training games |
| 264 | 1 | |a New York : |b McGraw-Hill, |c [1999] | |
| 264 | 4 | |c ©1999 | |
| 300 | |a xiv, 209 pages : |b illustrations ; |c 24 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 650 | 0 | |a Employees |x Training of. |0 http://id.loc.gov/authorities/subjects/sh85042896 | |
| 650 | 0 | |a Customer services |x Management. |0 http://id.loc.gov/authorities/subjects/sh2008117646 | |
| 700 | 1 | |a Deming, Vasudha Kathleen. |0 http://id.loc.gov/authorities/names/nb98062827 | |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/bios/mh041/98067041.html |
| 856 | 4 | 1 | |3 Table of contents |u http://www.loc.gov/catdir/toc/mh041/98067041.html |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/description/mh041/98067041.html |
| 907 | |a .b17822713 | ||
| 945 | |y .i30978968 |i 22400613229 |l mcg |s - |h |u 0 |x 0 |w 0 |v 0 |t 2 |z 12-14-07 |r - |o - |a HF5549.5 .T7 C295 1999 | ||
| 998 | |e - |d a |f eng |a mc | ||