Pharma Customer Experience
(eAudiobook)
Description
Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers-both patients and healthcare professionals. In an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric-building long-term, reliable customer relationships-pharma must learn to treat patients and healthcare professionals the way hotels treat their guests. Discover how pharma companies can differentiate themselves through exceptional customer experience-helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more. In Pharma Customer Experience, Sean McDade presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.
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Citations
McDade, S., & Cohen, A. (2022). Pharma Customer Experience. Unabridged. Lioncrest Publishing.
Chicago / Turabian - Author Date Citation (style guide)McDade, Sean and Assaf, Cohen. 2022. Pharma Customer Experience. Lioncrest Publishing.
Chicago / Turabian - Humanities Citation (style guide)McDade, Sean and Assaf, Cohen, Pharma Customer Experience. Lioncrest Publishing, 2022.
MLA Citation (style guide)McDade, Sean, and Assaf Cohen. Pharma Customer Experience. Unabridged. Lioncrest Publishing, 2022.
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Hoopla Extract Information
| hooplaId | 15040782 |
|---|---|
| title | Pharma Customer Experience |
| language | |
| kind | AUDIOBOOK |
| series | |
| season | |
| publisher | |
| price | 2.61 |
| active | 1 |
| pa | |
| profanity | |
| children | |
| demo | |
| duration | |
| rating | |
| abridged | |
| fiction | |
| purchaseModel | INSTANT |
| dateLastUpdated | Aug 31, 2024 06:29:05 PM |
Record Information
| Last File Modification Time | Jul 02, 2025 10:36:48 PM |
|---|---|
| Last Grouped Work Modification Time | Jul 02, 2025 10:23:43 PM |
MARC Record
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| 100 | 1 | |a McDade, Sean, |e author. | |
| 245 | 1 | 0 | |a Pharma Customer Experience |h [electronic resource] / |c Sean McDade. |
| 250 | |a Unabridged. | ||
| 264 | 1 | |a [United States] : |b Lioncrest Publishing, |c 2022. | |
| 264 | 2 | |b Made available through hoopla | |
| 300 | |a 1 online resource (1 audio file (3hr., 41 min.)) : |b digital. | ||
| 336 | |a spoken word |b spw |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 344 | |a digital |h digital recording |2 rda | ||
| 347 | |a data file |2 rda | ||
| 506 | |a Instant title available through hoopla. | ||
| 511 | 1 | |a Read by Assaf Cohen. | |
| 520 | |a Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers-both patients and healthcare professionals. In an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric-building long-term, reliable customer relationships-pharma must learn to treat patients and healthcare professionals the way hotels treat their guests. Discover how pharma companies can differentiate themselves through exceptional customer experience-helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more. In Pharma Customer Experience, Sean McDade presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 650 | 0 | |a Business. | |
| 650 | 0 | |a Science. | |
| 700 | 1 | |a Cohen, Assaf, |e reader. | |
| 710 | 2 | |a hoopla digital. | |
| 856 | 4 | 0 | |u https://www.hoopladigital.com/title/15040782?utm_source=MARC&Lid=hh4435 |z Instantly available on hoopla. |
| 856 | 4 | 2 | |z Cover image |u https://d2snwnmzyr8jue.cloudfront.net/aut_9781667962238_180.jpeg |